We’re Hiring – Membership engagement manager

Location: Jefferson City, Mo.

Position type: Full time

To apply: Submit your resume to Brian Crouse at bcrouse@mochamber.com.

About the job:

The membership engagement manager is responsible for strengthening member relationships, increasing engagement, improving retention and growing the value of membership investments in the Missouri Chamber of Commerce and Industry.

This position serves as a primary relationship manager for existing members and ensures members understand, utilize and recognize the value of their Missouri Chamber investment. The manager develops and executes a comprehensive annual retention and engagement strategy, proactively identifies members at risk of cancellation, increases participation in Missouri Chamber programs and events and identifies opportunities for membership upgrades.

Responsibilities:

• Develop and execute an annual member retention strategy designed to achieve a 90% or greater annual retention rate.
• Proactively engage members throughout the year utilizing the various means, resources and processes developed to achieve results.
• Serve as liaison for members during their visits to the newly remodeled Missouri Chamber headquarters beginning in the fall of 2027.
• Identify at-risk members based on investment level, engagement, industry, geography, payment history and other relevant indicators.
• Maintain consistent relationships with members through phone calls, emails and virtual meetings.
• Conduct exit interviews with non-renewing members to identify trends and opportunities for improvement.
• Review accounts receivable reports monthly and document appropriate retention and collection follow-up.
• Execute engagement strategies for small, mid-size, large, high-investment and long-term members.
• Develop quarterly engagement themes aligned with Missouri Chamber priorities, including workforce, public policy, leadership and economic competitiveness.
• Develop and execute strategies to increase the value of existing membership investments, including foundation donations, sponsorship and other opportunities.
• Help increase participation in key Missouri Chamber events, including Capitol Insight, Chamber Day at the Capitol and the Missouri Chamber Annual Awards Gala.
• Develop personalized engagement strategies for high-investment and long-term members.
• Make recommendations for early renewal, automatic payment or other strategies to improve retention.
• Coordinate onboarding for new members to ensure they feel welcomed and engaged in the mission of driving the state’s business community forward.

What does success look like in this role?

Success in this position will be measured through member retention, consistent outreach and stewardship, event engagement, timely follow-up, accurate CRM documentation and growth in membership investment. The membership engagement manager will help execute a retention strategy designed to achieve a 90% or greater annual retention rate with an average per member investment increase of 4% annually.

Who are we looking for?

• A natural relationship-builder with strong interpersonal and communication skills
• A self-starter who can proactively perform member outreach and follow-through
• Someone with proven success in sales, business development or membership recruitment
• A polished presenter with strong negotiation and closing abilities
• A professional who thrives in a business environment with clear performance goals and measurable outcomes
• Someone with experience using CRM systems, Microsoft Office and AI tools
• An individual with a strong willingness to collaborate across teams
• Someone who understands the value of a statewide business advocacy organization

Why join the Missouri Chamber team?

• Work in a mission-focused, collaborative and high-energy environment
• Enjoy opportunities for professional growth and development
• Build relationships with business leaders and professionals who drive economic progress statewide
• Have a direct hand in strengthening Missouri’s business climate